How we process an order

Shipping costs

Our shipping costs are:

  • Italy (mainland) 7€
  • Italy (islands) 12€
  • Europe 20€
  • UK 35 €
  • Rest of the world 75 € – please contact us for specific requests

Free shipping for orders over:

  • 35€ (Milan)
  • 69€ (Italy – mainland)
  • 90€ (Italy – islands)

For orders outside of the EU, write us at

Return and refund policy

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, you may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. 

Before you want to return goods, first please contact us at to discuss the problem you are having.

Request a refund

Unhappy with your oder? No problem. Here’s what you can do.

  • If you are in Milan, we will collect the returned goods at no additional costs. Just contact us at to arrange pick-up.
  • Rest of Italy/Worldwide: return shipment costs are charged to the customer. Ship your returned goods to Wilden c/o Biologistica – Via Segrino, 12 – 20098 San Giuliano Milanese (MI)

Refund time

Once we receive the returned goods, Wilden srl will process the refund. It may take 1 to 3 business days to process your return fully. Refunds will be sent back to the original payment method.

Request an invoice

If you need an invoice of your order, you can ask for a copy by sending a request to

Please remember to specify:

  • Order number and order date
  • Business name
  • Address
  • VAT number
  • SDI code