Order management

Shipping cost

The cost of shipments is:

  • Italy Standard Shipping (mainland) 7€ delivery in 72h
  • Italy Express delivery 12€ delivered in 48h
  • Italy (islands) €12
  • Europe €20
  • United Kingdom (UK) €35
  • Rest of the world 75 €, in case of special requests contact us

Shipping is free for:

  • Milan order at least €35
  • Italy (mainland) at least 69€ per order
  • Italy (islands) €90 per order

For orders outside Europe it is advisable to write an email to info@wildenherbals.com

Delivery time

In Milan, delivery is made by us two days a week.

For the rest of Italy, we ship within 24 hours. Delivery times vary between 48 and 72 hours.

For more information, write to us at info@wildenherbals.com

Returns Policy

Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 (“Consumer Code”), you have the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reason, within fourteen (14) days from the day you received the purchased products.

Before making a return, please inform us of the reasons at info@wildenherbals.com

How to make change

Not satisfied with your order and want to return it? No problem. Here’s what to do:

  • in Milan, we will collect your return at no extra cost. Contact us at info@wildenherbals.com to arrange collection.
  • for the rest of Italy/World: the return shipment is paid by the buyer. Send your return to Wilden c/o Biologistica – Via Segrino, 12 – 20098 San Giuliano Milanese (MI)

Repayment times

Once the returned product has been received, Wilden srl will proceed with the immediate refund. The repayment times are between 1-3 working days and the credit will be made to the payment method used.

Request invoice

If necessary, you can request an invoice for the order placed by sending the request to info@wildenherbals.com .

In the body of the email it will be necessary to indicate:

  • Order number and order date
  • Business name
  • Address
  • VAT number
  • Recipient code

BTR Fermopoint

I BTR-fermopoint sono un comodo servizio di Bartolini che ti consente di ritirare in tutta comodità i tuoi ordini presso specifici punti di ritiro e consegna, che ritireranno e consegneranno le tue spedizioni per conto di BRT.

Per ogni spedizione, è possibile indicare alla voce “indirizzo di fatturazione” i propri dati, mentre nel campo “indirizzo di spedizione, il cliente avrà la possibilità di indicare l’indirizzo del BRT-fermopoint selezionato, indicando nelle note dell’ordine “Consegna presso BRT-fermopoint per conto di…”

Avranno questa opportunità tutti i destinatari di spedizioni che rientrano nei seguenti criteri:

  • Total weight not exceeding 20 kg
  • Total volume not exceeding 0.2 cubic meters
  • Unmarked