{"id":3227,"date":"2020-09-16T19:14:49","date_gmt":"2020-09-16T17:14:49","guid":{"rendered":"https:\/\/wildenherbals.com\/gestione-ordine\/"},"modified":"2025-05-30T15:48:46","modified_gmt":"2025-05-30T13:48:46","slug":"how-we-process-an-order","status":"publish","type":"page","link":"https:\/\/wildenherbals.com\/en\/how-we-process-an-order\/","title":{"rendered":"Order management"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Shipping cost<\/h2>\n\n<p>The cost of shipments is:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Italy Standard Shipping (mainland) 7\u20ac delivery in 72h  <\/li>\n\n\n\n<li>Italy Express delivery 12\u20ac delivered in 48h<\/li>\n\n\n\n<li>Italy (islands) \u20ac12<\/li>\n\n\n\n<li>Europe \u20ac20<\/li>\n\n\n\n<li>United Kingdom (UK) \u20ac35  <\/li>\n\n\n\n<li>Rest of the world 75 \u20ac, in case of special requests contact us  <\/li>\n<\/ul>\n\n<p>Shipping is free for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Milan order at least \u20ac35  <\/li>\n\n\n\n<li>Italy (mainland) at least 69\u20ac per order<\/li>\n\n\n\n<li>Italy (islands) \u20ac90 per order<\/li>\n<\/ul>\n\n<p>For orders outside Europe, we recommend emailing <a class=\"rank-math-link\" href=\"mailto:info@wildenherbals.com\">info@wildenherbals.com<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Delivery time<\/h2>\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>In Milan, delivery is made by us two days a week.<\/p>\n\n\n\n<p>For the rest of Italy, we ship within 24 hours. Delivery times vary between 48 and 72 hours.<\/p>\n\n\n\n<p>For more information, write to us at <a href=\"mailto:info@wildenherbals.com\">info@wildenherbals.com<\/a><\/p>\n<\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Returns Policy<\/h2>\n\n<p>Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 (&#8220;Consumer Code&#8221;), you have the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reason, within fourteen (14) days from the day you received the purchased products.<\/p>\n\n<p>Before making a return, please let us know the reasons at <a href=\"mailto:info@wildenherbals.com\">info@wildenherbals.com<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">How to make change<\/h2>\n\n<p>Not satisfied with your order and want to return it? No problem. Here&#8217;s what to do:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>in Milan, we will collect your return at no extra cost. Contact us at info@wildenherbals.com to arrange pickup.  <\/li>\n\n\n\n<li>for the rest of Italy\/World: the return shipment is paid by the buyer. Send your return to Wilden c\/o Biologistica &#8211; Via Segrino, 12 &#8211; 20098 San Giuliano Milanese (MI)<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Repayment times<\/h2>\n\n<p>Once the returned product has been received, Wilden srl will proceed with the immediate refund. The repayment times are between 1-3 working days and the credit will be made to the payment method used.  <\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Request invoice<\/h2>\n\n<p>If needed, you can request an invoice for the order placed by sending the request to <a href=\"mailto:info@wildenherbals.com\">info@wildenherbals.com.<\/a><\/p>\n\n<p>In the body of the email it will be necessary to indicate:<\/p>\n\n<ul class=\"wp-block-list\">&#13;\n<li>Order number and order date<\/li>&#13;\n<li>Business name<\/li>&#13;\n<li>Address<\/li>&#13;\n<li>VAT number<\/li>&#13;\n<li>Recipient code<\/li>&#13;\n<\/ul>&#13;\n<h2>BTR Fermopoint<\/h2>&#13;\n<p>I <strong>BTR-fermopoint<\/strong> sono un comodo servizio di <strong>Bartolini<\/strong> che ti consente di ritirare in tutta comodit\u00e0 i tuoi ordini presso specifici <strong>punti di ritiro e consegna<\/strong>, che ritireranno e consegneranno le tue spedizioni per conto di BRT.<\/p>&#13;\n<p>Per ogni spedizione, \u00e8 possibile indicare alla voce &#8220;indirizzo di fatturazione&#8221; i propri dati, mentre nel campo &#8220;indirizzo di spedizione, il cliente avr\u00e0 la possibilit\u00e0 di indicare l&#8217;<strong>indirizzo del BRT-fermopoint selezionato<\/strong>, indicando nelle note dell&#8217;ordine &#8220;Consegna presso BRT-fermopoint per conto di&#8230;&#8221;<\/p>&#13;\n<p>Avranno questa opportunit\u00e0 tutti i destinatari di spedizioni che rientrano nei seguenti criteri:<br\/><br\/><\/p>&#13;\n<ul>&#13;\n<li>Total weight not exceeding 20 kg<\/li>&#13;\n<li>Total volume not exceeding 0.2 cubic meters<\/li>&#13;\n<li>Unmarked<\/li>&#13;\n<\/ul>&#13;\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping cost The cost of shipments is: Shipping is free for: For orders outside Europe, we recommend emailing info@wildenherbals.com Delivery time In Milan, delivery is made by us two days a week. For the rest of Italy, we ship within 24 hours. Delivery times vary between 48 and 72 hours. For more information, write to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-3227","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/pages\/3227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/comments?post=3227"}],"version-history":[{"count":3,"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/pages\/3227\/revisions"}],"predecessor-version":[{"id":40353,"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/pages\/3227\/revisions\/40353"}],"wp:attachment":[{"href":"https:\/\/wildenherbals.com\/en\/wp-json\/wp\/v2\/media?parent=3227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}